TRAVEL CONSULTANT

Salary not specified

MABALACAT, PAMPANGA
HIGH SCHOOL GRADUATE
Contractual

Job Description

Position: Travel Consultant – Bilingual
Job Description:
• Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.
• Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions in order to ensure customer confidence, satisfaction and loyalty.
• Keep up to date on products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.
• Achieve individual revenue and customer service targets to support delivery of team/departmental targets.
• Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes.
• Maintain data protection and confidentiality for both staff and customers.
• Support other departmental functions as required (e.g. ticketing & E-Services desk, pre-flight checks, service desk, etc.)

Qualifications/Requirements

Qualifications:
• College degree preferred/High School Graduate
• IATA certification in Basic or Advanced Standard Fares or ticketing is definitely a plus.
• Experience in handling leisure travel reservations is a plus but not required.
• Experience in at least one GDS and its native environment is a plus but not required.
• Display competencies in sales and customer service skills
• Fluent in written and spoken Mandarin, Cantonese, Japanese or Korean language; Good English communication skills
• Strong analytical and problem-solving skills
• With the basic technical skills—able to navigate through computer and web application with ease
• Customer service skills with previous training in this category is a plus (preferably with international routing knowledge and well versed in world geography).
• Good interpersonal skills with positive, empathetic, and upbeat personality
• Above average mathematical competencies.
• Must be willing to work on shifting schedule, holidays and weekends.
• Applicants must be willing to work and relocate to Clark, Pampanga.

Work location

MABALACAT, PAMPANGA

Remarks

Additional Note:

1. Travel Consultant - Bilingual is not available on the dropdown list hence selecting the Travel Consultant

2. Preferably college graduate, but high school diploma can be considered.


About the company

Dnata travel Inc. is engage in the trade or business of providing outbound travel and tour services for travel outside of the Philippines, and contact centre services and such other services, which shall include, but shall limited to the provision of customer care outsourcing, enterprise support...

Industry

TRANSPORT, STORAGE AND COMMUNICATION

Employment size

200 and over (Large)

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