Main Objectives and Duties:
1. Training delivery / facilitation
- Delivers training program to New Hires prior endorsement to Nesting.
- Answers all questions in a timely manner.
- Ensures training rules and regulations are strictly followed.
- Provides coaching on specific areas of the trainee.
2. Setting of Training Expectations
- Provides overview of the training flow and encourages total participation and interaction.
3. Participation in Training Design
- Suggests new ideas to improve training programs and delivery.
4. Training needs assessment
- Identifies problem or need of the trainees and the training program and seeks solutions to improve
- Learning and overall performance.
- Participates during program evaluation.
- Monitors agent performance as a collaborative effort with the assigned mentor.
5. Reports
- Compiles training reports.
- Keeps training documents (quizzes, exam links and manuals) for internal and external audits
6. Meetings and Conferences
- Attends calibrations, meetings and conference calls over the phone.
7. Information Dissemination and Escalation
- Acts as Subject Matter Experts on a specific area of support.