Qualfon is a mission-driven company and a global provider of contact center services, integrated marketing solutions and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon has approximately 14,000 employees in 27 locations with 18 in the United States, four in the Philippines, two in Guyana, one in Mexico, one in Costa Rica and one in India.
Our Mission
It all starts with our mission. Qualfon’s mission is to help as many people as possible pursue their total vocation – as individuals and as members of society – by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients. Be the best and make each person’s life better.
The second half of that mission begins with our people; with what matters to our employees. Aside from the work-related items like good compensation, a solid career path, excellent training and a good work environment, Qualfon’s @work programs focus on your well-being, personal health, faith, family and helping the community. With our focus on improving the lives of our employees, our agent and leadership tenure is typically twice the industry average.
Why Join Us?
Our Qualfon University, career path initiatives, promotions and succession planning programs help aid individuals finding their total vocation. We provide the opportunity for our employees and their family members to earn an accredited high school diploma, an accredited micro degree and a certified MBA from the Rochat School of Business.
We offer an array of committees on which employees may participate and serve such as the dance club, online gaming club, glee club, cooking club and photography club. We strive to provide our employees with a sense of belonging so they feel more comfortable and at home. Our agents are also offered transportation services and employee care initiatives such as clinic services, consultations, medications and vaccines.
Engagement activities such as service awards, contests, donation programs and special calendar events make up a key part of our retention efforts. We also deploy an employee survey designed to evaluate employee satisfaction and their perception of their work environment and involvement.
Finally, we are deeply committed to making our communities better. Approximately 1% of Qualfon’s revenue goes toward supporting our employees, their families and communities. In 2019 our employees volunteered 9,000 hours at Qualfon’s caring programs and projects that benefitted communities in need.
Our Values: Qualfon STRIDES
At Qualfon, we encourage STRIDES in everything we do. STRIDES represent Qualfon’s seven company values:
- Service
- Teamwork
- Results
- Integrity
- Dignity
- Encouragement
- Spirituality