Position title:
Customer Quality Control Associate
Vacancy (1)
Job Description:
Will be responsible for analyzing and evaluating validity of our member rebate claims, maintaining and our gaming fraud prevention by providing
exemplary analytics and resolution. This individual will achieve fraud goals and standards through overall personal performance and ensure that Tenerity exceeds our members' expectations.
Qualification (Education, Experience, Professional License, Skills Certification, Specialized Training):
• 2 to 4 years of prior fraud prevention experience highly preferred.
• Minimum two years’ experience in applied behavior analysis and data analysis preferred.
• Must be fluent in English and Portuguese for both oral and written communications.
Applications may be sent to:
Name of Company HR: Clarence Mae De Asis
Email address: clar.deasis@tenerity.com
Company Name:
Tenerity Philippines Corp.
Complete address:
12th Floor, W Fifth Avenue Building, 32nd Street corner 5th Avenue Bonifacio Global City Taguig City 1634
Nature of business: a domestic corporation primarily to engage in, operate, conduct and maintain the business of providing information technology outsourcing services and business process outsourcing services and support solutions including, but not limited to, inbound calls, back office quality monitoring (non-voice agent monitoring and evaluation), back office training development (non-voice training documentation development or knowledge management development), back office work force management (real time agent monitoring), back office reporting (reporting and data analytics), back office internal help desk - internal IT help desk support and back office IT development and other similar services, and to provide support to all aspects of the business of affiliates and related companies and operations, without engaging as an internet service provider.
Name of foreign national intending to apply for the position
Name: Luis Alfredo Quintanilla Cabrera
Address: Taguig City
Nationality: Salvadorian
Intended period of employment: two (2) years