Nature of business: a domestic corporation primarily to engage in, operate, conduct and maintain the business of providing information technology outsourcing services and business process outsourcing services and support solutions including, but not limited to, inbound calls, back office quality monitoring (non-voice agent monitoring and evaluation), back office training development (non-voice training documentation development or knowledge management development), back office work force management (real time agent monitoring), back office reporting (reporting and data analytics), back office internal help desk - internal IT help desk support and back office IT development and other similar services, and to provide support to all aspects of the business of affiliates and related companies and operations, without engaging as an internet service provider.