QUALITY CONTROL/ASSURANCE OFFICER

Salary not specified

TENERITY PHILIPPINES CORP.
Apply now
TAGUIG CITY, NCR, FOURTH DISTRICT
Educ level not specified
Permanent

Job Description

Posted on 9 May 2025

Customer Quality Control Associate
Vacancy (1)


Will be responsible for analyzing and evaluating validity of our member rebate claims, maintaining and our gaming fraud prevention by providing exemplary analytics and resolution. This individual will achieve fraud goals and standards through overall personal performance and ensure that Tenerity exceeds our members’ expectations. Candidates should be comfortable communicating with our members, have a customer service mindset, and be prepared to conduct research into records and transactions of Tenerity claims.

Qualifications/Requirements

  • 2 to 4 years of prior fraud prevention experience highly preferred
  • Minimum two years experience in applied behavior analysis and data analysis preferred
  • Minimum three years experience in a customer-focused role
  • Intermediate to advanced knowledge of Agent workbench tools and customer service application
  • Must be fluent in English and Portuguese for both oral and written communications.

Work location

TAGUIG CITY, NCR, FOURTH DISTRICT

Remarks

No additional remarks

Apply now
About the company

Nature of business: a domestic corporation primarily to engage in, operate, conduct and maintain the business of providing information technology outsourcing services and business process outsourcing services and support solutions including, but not limited to, inbound calls, back office quality mon...

Industry

TRANSPORT, STORAGE AND COMMUNICATION

Employment size

200 and over (Large)

View company profile

Share job

Back to jobs