Position title:
Quality Management Advisor
Vacancy (1)
Job Description:
The Quality Management Advisor is primarily responsible for the delivery of transaction monitoring support and measurement of quality of work delivered,
in whatever channel the business manages its interactions or as defined by Quality Evaluation Requirements and Processes. The individual reports to the Quality Team Lead supporting a particular or multiple business units.
Qualification (Education, Experience, Professional License, Skills Certification, Specialized Training):
• Preferably with a Bachelor’s Degree / At least 2 years of College Education.
• At least 2 years in any Service Related Business within the BPO or Contact Center Industry.
• Experience in Quality Assurance, Reports, Analysis and Process Improvement of at least 1 year.
• Experience and Knowledge of QA Reporting Tools and Methodologies – Beginner to Intermediate Excellent Organizational, English Oral, Written and Comprehension (Reading & Auditory) Skills; may need to be fluent in a certain language (Oral, Written & Comprehension) as required by the business such as French, Spanish, Brazil Portuguese, etc.
Applications may be sent to:
Name of Company HR: Clarence Mae De Asis
Email address: clar.deasis@tenerity.com
Company Name:
Tenerity Philippines Corp.
Complete address:
12th Floor, W Fifth Avenue Building, 32nd Street corner 5th Avenue Bonifacio Global City Taguig City 1634
Nature of business: a domestic corporation primarily to engage in, operate, conduct and maintain the business of providing information technology outsourcing services and business process outsourcing services and support solutions including, but not limited to, inbound calls, back office quality monitoring (non-voice agent monitoring and evaluation), back office training development (non-voice training documentation development or knowledge management development), back office work force management (real time agent monitoring), back office reporting (reporting and data analytics), back office internal help desk - internal IT help desk support and back office IT development and other similar services, and to provide support to all aspects of the business of affiliates and related companies
and operations, without engaging as an internet service provider.
Name of foreign national intending to apply for the position:
Name: Carlos Alfredo Alvarado Castaneda
Address: Taguig City
Nationality: Salvadoran
Intended period of employment: two (2) years