Preferably with a Bachelor’s Degree / At least 2 years of College Education. At least 2 years in any Service Related Business within the BPO or Contact Center Industry. Experience in Quality Assurance, Reports, Analysis and Process Improvement of at least 1 year. Experience and Knowledge of QA Reporting Tools and Methodologies – Beginner to Intermediate Excellent Organizational, English Oral, Written and Comprehension (Reading & Auditory) Skills; may need to be fluent in a certain language (Oral, Written & Comprehension) as required by the business such as French, Spanish, Brazil Portuguese, etc