JOB TITLE: Vice President for Human Resources
Summary of Primary Job Responsibilities:
The Vice President of the Person Office (Human Resources) for The Philippines will lead, direct, oversee, and manage the Person Office practice for the company’s Philippines region. The Philippines territory includes Manila, Cebu, and Dumaguete office. The Company may open other Philippines locations that would also fall into this territory in the future.
This key leader oversees and leads the consultation of people-related business decisions, working closely with the business and operational leaders in order to drive business results, attract, selected, engage, and retain the organization’s talent. This Vice President will set the strategy for the Person Office team and function, as well as for the Corporate (non-agent) Talent Acquisition function, and this role will also execute on that strategy. As a key business partner, this Vice President will work effectively to confront and resolve divergent perspectives, and to facilitate resolution and mediation discussions. This role will co-own the success of each site with the site leadership, and regional operational Site Directors, Vice Presidents, and Managing Directors. This Vice President acts as a SME on all of the Person Office and Corporate TA functions and demonstrates strong expertise in local labor regulations and best practices related to managing 9,000+ employees and growing. This role will lead and cultivate key relationships in various Philippines market, industries, government, and community affairs. This role will lead the implementation of the Philippines PO Operations, ensuring swift and accurate completion of all employee transactions. Finally, this Vice President provides overall leadership, demonstrates the Company’s values, models, and maintains utmost confidentiality, drives for continual improvement and accountability, supports a high-performance culture, and maintains current Human Resources & Talent Acquisition and BPO industry knowledge.
Key Responsibilities:
• Directs, oversees, and manages the Person Office staff and team. Monitors performance in self and team, coaching and mentoring team members to high effectiveness.
• Directs, oversee, and managed the Corporate (non-agent) Talent Acquisition staff, driving high levels of performance.
• Designs, develops, and deploys Philippines best practices for PO Operations, Compliance, and Employee Engagement & Retention.
• Oversees the internal communications team to drive effective Philippines employee communications.
• Oversees that employees are inducted into the organization effectively. Ensures that retention and attendance related processes are being fully utilized to meet business needs.
• Oversees investigations to ensure proper approaches, and the maintenance of confidentiality, while resolving potential issues for the sites.
• Reviews and approves involuntary separations to ensure consistency and compliance to policy and legal requirements.
• Oversees the employee relations activities and works with PO site leaders to coach site management in all areas of associate relations.
• Leads the implementation of Philippines and local HR tools and programs for consistency and efficiencies. Leads change in the sites and manages change effectively on team and with business partners.
• Works with upline and site PO and Corporate TA leaders to train and develop site PO & Corporate TA teams.
• Ensures compliance with company processes and programs, governing laws and regulations, and applicable unions, works councils and CBA requirements to maintain progressive and positive relationships; complies with all regulatory agencies as needed.
• Assesses PO practice and business processes, surfacing recommended changes, enhancements, and improvements.
• Presents to senior leadership on key developments, initiatives, and strategies. Creates presentation decks, delivers, and follows-up from key meetings and summits.
• Coaches and helps to develop all site management and leadership in region. Delivers tough feedback, without creating resentment. Manages complex people issues with sophistication.