FRONT OFFICE AGENT
For urgent hiring.
Based in Red Planet Manila Aseana City
(17-B Lot 38 Block 2, Bradco Avenue, Brgy. Baclaran, Parañaque City 1700, Philippines)
Responsibilities:
• Responsible for attending to the needs of guests, especially during check-in and check-out.
• Providing information to guests about hotel policies, services and amenities.
• Register all incoming guests, making sure all pertinent information is obtained, identification checked, confirmation sheet is printed and signed by guest.
• Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).
• Selling rooms to “walk-in” customers.
• Entering/changing reservation information on the computer system.
• Anticipates guests and hotel needs by constantly evaluating the hotel environment and guests for cues.
• Posting charges to guest accounts.
• Processing payments accurately from guests.
• Making necessary corrections to guest accounts.
• Supervise the housekeeping team and perform room quality checks.
• Informing the housekeeping department about room status/availability.
• Listening for and responding to guest complaints.
• Cleaning the front desk area.
• Maintaining daily logs; daily reservation count for arrivals and departures.
• Prepares and documents accurate shifts and daily reports.
• Balancing shift work and cash drawers.
• Acts with integrity, honesty and knowledge that promote the mission, values and culture of Red Planet Hotels.
• Delivers consistent Red Planet Experience and Red Planet Service to all guests at all times.
• Maintains regular and consistent attendance and punctuality.
• Maintains a clean and organized workspace to enhance productivity.
• Recognizes and reinforces individual and team accomplishments.
• Provides coaching to newly-joined employees as required.
• Adheres to all company standards, procedures and guidelines.