Technical Skills Required:
-Skilled in active listening and communicating effectively with a diverse range of customers
-Capable of quickly understanding and applying best practices and company policies
-Skilled in professionally managing complaints, including interactions with challenging or difficult customers
-Attention to detail and accuracy in completing system documentation
-Capable of exceeding customer expectations by going the extra mile to resolve unique situations
-Proficient in utilizing automated information systems to analyze client data and consistently enhance personal performance
-Capable of maintaining a friendly demeanor and working efficiently under pressure when necessary
-Proven experience in leading cross-functional teams to achieve successful outcomes
-Strong proficiency in conversational Tagalog
-Strong IT skills