CUSTOMER SERVICE ASSISTANT

₱30,000.00

IOPEX TECHNOLOGIES PHILIPPINES
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TAGUIG CITY, NCR, FOURTH DISTRICT
HIGH SCHOOL GRADUATE
Job type not specified

Job Description

Posted on 5 April 2025

Position: Customer Service Representative-Bilingual

(3 VACANCY)

Job Description:

  • Troubleshoot technical issues that customers face in an EV charging ecosystem
  • Handle customer issues via phone / tickets
  • Triage issues to Level-2 and other internal teams across global locations
  • Provide active updates to the customer until the issue has been resolved
  • Accurately document tickets in-line with process requirements


Qualifications/Requirements

Job Qualification:
  • Minimum 1 year experience in providing voice support in French language for international customers in a technical process.
  • Excellent fluency in French language is a must
  • Well versed in computer systems and mobile apps, troubleshooting devices in a home network environment.
  • Good understanding of customer service processes, tools and best practices with a strong customer-centric focus.
  • Ability to multi-task (Speak to customers on phone and type case notes in concurrence).
  • Excellent oral and written communication skills in French language is a must.
  • Bachelor’s degree or relevant work experience / certifications

Work location

TAGUIG CITY, NCR, FOURTH DISTRICT

Remarks

Name of Foreign National(s) intending to apply for the position:
1. Vanessa Benihirwe
Address: Princeton Residences Aurora Blvd Quezon City
Nationality: RWANDAN
Intended period of employment: 2 year
2. Narcisse Bertrand Aboudou Mbarga
Address: Golden Tree Mansion Unit, Cubao Quezon City
Nationality: CAMEROONIAN
Intended period of employment: 2 year
3. Lavoisier Dikizeyiko Nlandu
Address: 2025 Okra St. 1st floor Manggahan Pasig City
Nationality: CONGOLAISE
Intended period of employment: 2 year
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About the company

iOPEX is a new generation business services provider offering optimized IT Management & Technical Support services. Enterprises world over have taken advantage of available tools - such as location, labor & process arbitrage – for opex reduction. However, the pressure for further m...

Industry

OTHER COMMUNITY, SOCIAL AND PERSONAL SERVICE ACTIVITIES

Employment size

200 and over (Large)

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