Transcom is looking for talented individuals like you to join our awesome team! Be a Customer Support Representative(CSR) for our Pasig site. This role will focus on driving customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.
What's in it for YOU:
Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are proving these employee benefits, which you'll be able to utilize once you join our team!
Day 1 HMO
Meal & Transportation Allowance
Rice Subsidy
Clothing Allowance
24/7 Teleconsult
Free Psychologist Consultation
In-house & Online Pharmacy
Scholarship Program
Retirement Fund
Free Meal & Medicine (through Transcom’s Tap Card Rewards)
Loyalty Incentives
Accidental & Life Insurance
Free Shuttle Service
People
Be open and receptive to constructive feedback from Team Leaders, TQM, and other TSRs. Listen, ask questions, and enthusiastically implement the tools given to improve the quality of your work.
Help to keep motivation high by being supportive of your colleagues
Take full responsibility and the required action for assigned tasks.
Performance
Understand, meet, and exceed targets set by your TL for different clients/projects.
Propose motivational activities.
Propose ideas for continuous improvement.
Meet or exceed all attendance minimums.
Adhere to all scheduled breaks and lunches (i.e. meet established schedule adherence/compliance minimums)
Zero justified complaints
To complete self-training through the use of the Intranet
Quality
Have a clear understanding of quality expectations for different clients and projects.
Improve the quality of your work on a daily basis by learning and implementing new skills with help from Team Leaders, TQM, and other TSRs,
Process integrity
Be actively involved in problem-solving and propose improvements to processes.
Implement and respect TranscomWW standard practices.
What we are looking for:
To be successful in this role you must…
Possess a positive attitude.
Have very good interpersonal skills (both written and oral)
Take ownership of quality, competence, and commitment.
Enjoy/thrive on autonomy within the franchise framework and be results-focused.
Be highly motivated and prepared to work hard.
Have high personal energy and enjoy a lively environment.
Be highly flexible and welcome change/improvements.
What Life at Transcom is like
Transcom is a firm believer in putting people first. We have cultivated a culture of focusing on and caring for our employees, ensuring that they are provided with rewards, privileges, and amenities that are relevant, valuable, and easily available.
We are highly driven by our "Malasakit" culture. Transcom, at its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.