Transcom is a global customer experience specialist, providing customer care, sales, technical support & credit management services through our extensive network of contact centers and work-at-home agents.
Back in 1995, Swedish investment company Kinnevik had a vision of founding a global customer service provider with big ambitions and brilliant clients. That's how Transcom was born. Within a decade, we expanded across Europe and soon after, kicked off work-at-home operations in North America, followed by business in the US, Canada and the Philippines. What made it possible? For one, a nimble attitude towards on, off, and nearshoring, which we call smartshoring. For another, endless curiosity, embracing cultures, and relentless commitment to our clients' success.
We are 30,000 customer experience specialists at over 69 contact centers across 26 countries, delivering services in 33 languages to international brands in various industry verticals. In the Philippines, we have currently operating in Manila, Iloilo, Bacolod and Davao.
Our clients come from different industries, such as FinTech, Online Retail, Telecommunications, Travel, and Logistics, to name a few. Their customers have various needs, so we partner with them to provide services like customer care, technical support, sales, and more.
Depending on the client’s needs, our employees support them in different ways. Sometimes that means ensuring that a social media client's consumers are presented with the right content, in another case it might mean responding to a customer emailing about a faulty smartphone. Whatever our employees are focused on, they work together as one brilliant Transcom team.
Transcom is a firm believer in putting people first. We have cultivated a culture of focusing on and caring for our employees, ensuring that they are provided with rewards, privileges, and amenities that are relevant, valuable, and easily available.
We are highly driven by our "Malasakit" culture. Transcom, at its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.