Mandarin Web Support SpecialistJob Description:
- Builds, maintains, and updates web pages on client's website primarily Mandarin Supported Websites
- Client engagement with APAC clients – Mandarin language as the main language in use
- Creates HTML templates for client's e-mail campaigns
- Communicates with clients regarding project clarifications and follow-ups
- Uploads files to Client Content Management System (i.e. Sales Force, Sitecore)
- Creates/uploads HTML Email Template code to SalesForce Pardot, Sitecore EXM, and/or other similar email blast online software
- Converts HTML Email Template files to OFT and send to client
- Updates and uploads content/videos to client's microsite
- Reviews content received from clients for spelling or typo errors prior completing the request
- Conducts initial investigation regarding errors/issues encountered
- Archives email in MS Outlook by Client
- Logs all tasks in Tachyon from start to end of the task
- Updates Daily Task Tracker
- Creates/documents all Client trainings, keeps record of process related discussions recording and builds working
file/manual with process steps, tips and tricks, best practices, software technical know-how and any other documentation relevant for the role
- Proctors and assists new associate assigned to the team
- And other web production related tasks that may be assigned