JOB SUMMARY
Responsible for the efficient and effective operation of Rustan’s Makati’s service center by providing quality
service and ensuring the timely execution of job orders for total customer satisfaction.
AREAS OF RESPONSIBILITY
A. WATCH REPAIR/MAINTENANCE
1. Inspects defective item to determine nature and extent of service to be administered, estimates
cost and documents items for repair, cleaning and check-up for reference.
2. Carries out repair/maintenance work on timepiece, provides quality workmanship and guarantees
customer satisfaction to achieve market leadership in after sales service.
B. INVENTORY & FIXED ASSETS MANAGEMENT
1. Oversees maintenance and safekeeping of all endorsed items, tools and equipment; reports
incidents/irregularities within work area and ensures its cleanliness.
2. Recommends purchase of necessary tools/equipment and ensures supplies and materials are
adequately stocked to ensure operational efficiency.