The Assistant Warehouse Manager provides quality and efficient Customer Service to Department’s internal and external clients through ensuring that day-to-day operations of Warehousing, Forwarding and Trucking Sections are handled well, which includes but not limited to recommending hiring of personnel, motivating and training each team member and solving issues and challenges of the department. In addition, to the position requires him/her to assist Department Manager in developing, analyzing and implementing programs such as Operations Excellence, Customer Service Training, Good Warehouse Practices, and Supply Chain/Logistics industry best practices.
KEY FUNCTIONS:
- Ensures that external and internal customers are managed according to the service level standards and continuously improve service to meet the growing demands of the industry while ensuring profitability for the company. This will be demonstrated through regular Business Reviews with the client (external).
- Monitors the profitability of each service per account and recommend solutions on how a win-win solution can be implemented to benefit both the company and the client.
- Supports the Department Head on overall profitability of the department while maintaining the service level requirements of the customers.
- Develops, organize and implements the department projects that will contribute to the overall improvement and solutions needed. Projects can be provided by Management or developed internally w/in the department
- Establishes network and good working relationship with suppliers and carriers to allow market competitive advantage to help the service grow to optimum level.
- Conduct regular meetings and review on the performance to assess the need to improve or recommend replacement.
- Ensures that work culture embodies the core values, vision and mission of the company and ways of working are disciplined in accordance to the company code of discipline.
- Ensures that department objectives and goals are supported and drives the team to achieve the financial and operational targets set by the company.
- Ensures that direct reports and all personnel performs the tasks assigned to him/her and submits required reports on time. Needs to ensures compliance to set standards and as per requirement of both internal and external client.
- Provides regular reports (Daily, Weekly & Monthly) to Department Manager
- Warehouse Inbound & Outbound Report (EOD Report) per client and consolidated.
- Customer Order Fulfillment Report
- Inventory Record Accuracy Report per client and consolidated
- Trucking Section Reports per client and consolidated
- Forwarding Section Report per client and consolidated
- Special Services/Value Added Services
- Admin & Compliance Section Report
- Safety & Security Reports
- Other Reports that may be required from time-to-time.
- Ensures compliance to set standards and as per requirement of both internal and external client.
- Monitors and addresses administrative related issues and coordinates with related support groups to resolve the concerns
- Leads, train and develop people to ensure growth and succession within the department.
- Attends to client concerns, meetings and business reviews and ensures company is well represented.
- Review, analyze and recommend improvements and action plans to reduce operational costs.
- Performs other tasks that may be assigned from time to time.