VICE-PRESIDENT OF APAC
VACANCY: 1
EMPLOYMENT DURATION – 1 YEAR
1. Team Development & Talent Management:
• Build and lead a high-performing operations teams across all departments represented in the Philippines, focusing on talent acquisition, professional development, and retention.
• Promote a culture of continuous improvement, providing regular training and development opportunities for the team.
• Evaluate performance and set clear, measurable goals for team members to drive accountability and results.
2. Leadership & Strategic Direction:
• Provide leadership and direction to the operations teams, fostering a culture of excellence, collaboration, and accountability.
• Develop and execute long-term strategies for optimizing processes.
• Collaborate with the executive leadership team and with cross-functional teams to include finance, Human Resources, Safety, and Client Services to ensure alignment and optimize business outcomes.
3. Operational Efficiency & Process Improvement:
• Continuously analyze and improve operations to minimize inefficiencies, reduce costs, and enhance client service levels.
• Lead initiatives aimed at increasing operational efficiency, such as process automation, lean management techniques, and technology adoption.
• Oversee the end-to-end operational process to ensure the teams meet client standards and satisfaction
• Identify and troubleshoot roadblocks or operational inefficiencies
• Work closely with senior stakeholders in NYC to report and engage with employee performance in the Philippines.
4. Financial Management:
• Develop and manage the logistics and operations budget, ensuring cost control, profitability, and adherence to departmental financial targets.
• Evaluate and select logistics vendors and partners, negotiating favorable contracts and service-level agreements (SLAs).
5. Risk Management & Compliance:
• Ensure compliance with all regulatory requirements, including transportation laws, safety standards, environmental regulations, and customs requirements.
• Proactively identify and mitigate risks associated with all operational areas.
• Manage crisis situations, such as personnel issues, and lead efforts to minimize business impact.
6. Customer Experience & Stakeholder Engagement:
• Ensure that departmental operations align with client needs and expectations, striving to meet on-time delivery, quality, and service standards.
• Collaborate with operations and client service teams to improve the client experience.
• Establish and maintain strong relationships with key stakeholders, including third-party logistics (3PL) providers, carriers, and external vendors.
7. Technology & Innovation:
• Stay current on the latest trends and technologies
• Lead the adoption and integration of new technologies that improve operational efficiencies, reduce costs, or enhance client service.
• Implement data analytics and performance measurement systems to drive actionable insights and continuous improvement.