Job Description:
● Delivering premium customer service and representing a culture and an environment
that is willing to go ‘above and beyond’.
● Delivering a high level of productivity through effective time management and by
identifying opportunities to maximize sales (up-sell/cross-sell).
● Effectively present, promote and sell flights, tours, car hire, rail and accommodation and
all related products and services, using inbound and outbound consumer contact.
● Consult on all aspects of the proposed travel arrangements, provide professional options
and prepare quotes for customer’s consideration including geography, climate, visas,
local customs, currency, festivals, and points of interest.
● Maintain accurate records of all clients and potential clients, utilizing company-supported
technology tools and processes.
● Update all invoices, itineraries, financial records and payments as required.
● Coordinating and completing all administrative requirements of the role.
● Ensure complaints are dealt with in an empathetic and resolution oriented manner.
● Pro-actively interacting with management and stakeholders in the development of new
initiatives, process improvement and feedback on departmental operations.