● Delivering premium customer service and representing a culture and an
environment that is willing to go ‘above and beyond’.● Delivering a high level of productivity through effective time management and by identifying opportunities to maximize sales (up-sell/cross-sell).
● Effectively present, promote and sell flights, tours, car hire, rail and
accommodation and all related products and services, using inbound and outbound consumer contact.
● Consult on all aspects of the proposed travel arrangements, provide professional
options and prepare quotes for customer’s consideration including geography, climate, visas,local customs, currency, festivals, and points of interest.
● Maintain accurate records of all clients and potential clients, utilizing company-supported technology tools and processes.
● Update all invoices, itineraries, financial records and payments as required.
● Coordinating and completing all administrative requirements of the role.
● Ensure complaints are dealt with in an empathetic and resolution oriented manner.