Key Responsibilities:
• Leadership and Management: Oversee the training team, including team leaders and trainers, providing guidance, support, and performance management.
• Technical Training Program Development: Design, develop, and implement comprehensive technical training programs for healthcare BPO staff, including new hire onboarding, ongoing education, and specialized technical training.
• Quality Assurance: Ensure training programs are aligned with industry standards and client requirements, continuously improving training materials and methodologies.
• Performance Monitoring: Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics, making necessary adjustments to enhance outcomes.
• Collaboration: Work closely with other departments, including operations, quality assurance, and human resources, to ensure training programs support overall business objectives.
• Reporting: Prepare and present regular reports on training activities, outcomes, and improvements to senior management.
• Compliance: Ensure all training programs comply with relevant healthcare regulations and standards.
Name: Shikha Mathur
Work location: 15th Floor, Unionbank Plaza, Meralco Avenue,Ortigas Center, Pasig City
Nationality: Indian National
Intended period of Employment: One (1) year