TOUR MARSHALL

Salary not specified

AP CREATIVE ADVERTISING CORP.
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CITY OF MAKATI, NCR, FOURTH DISTRICT
HIGH SCHOOL GRADUATE
Permanent

Job Description

Posted on 16 January 2025
  • The role of a Marshal, while not traditionally used in a restobar setting, is essential for ensuring a smooth and enjoyable experience for guests, especially during busy periods or special events. This individual acts as a conductor, orchestrating the flow of the restobar and ensuring everything runs smoothly.
  • Key Responsibilities:
  • Managing Crowd Flow: The Marshal is responsible for directing guests to available seating, managing wait times, and ensuring a smooth flow of traffic throughout the restobar. This includes strategically guiding guests to minimize congestion and maximize seating efficiency.
  • Maintaining Order and Safety: The Marshal plays a crucial role in upholding the restobar's rules and ensuring a safe environment for both guests and staff. This involves addressing disruptive behavior, intervening in any potential conflicts, and maintaining a respectful atmosphere.
  • Coordinating with Staff: Effective communication with bartenders, servers, and other staff is crucial for the Marshal to ensure efficient service and a positive guest experience. This includes relaying information about seating arrangements, managing orders, and addressing any service-related issues promptly.
  • Troubleshooting: The Marshal serves as a problem solver, identifying and resolving any issues that may arise during service. This could involve addressing long wait times, assisting with seating arrangements, or handling customer complaints in a professional and courteous manner.
  • Assisting with Special Events: The Marshal plays a vital role during special events, such as live music performances, themed nights, or private parties. This involves ensuring the smooth flow of guests, coordinating with staff to cater to specific event needs, and maintaining a festive and enjoyable atmosphere.
  • Essential Skills:
  • Leadership: The Marshal must possess strong leadership qualities, effectively guiding and managing a team of staff. This includes providing clear instructions, delegating tasks, and motivating team members to deliver excellent service.
  • Communication: Excellent communication skills are essential for interacting with guests, staff, and management. The Marshal must be able to communicate clearly, concisely, and respectfully, resolving issues and providing clear directions.
  • Problem-Solving: The ability to identify and resolve issues quickly and effectively is crucial in a fast-paced environment. The Marshal must be resourceful and adept at finding solutions to unexpected problems or challenges.
  • Organization: Strong organizational skills are essential for managing crowd flow, coordinating with staff, and ensuring the smooth operation of the restobar. This includes planning ahead, prioritizing tasks, and maintaining a structured approach to managing the flow of guests and staff.
  • Customer Service: A focus on customer satisfaction and creating a positive experience for guests is paramount. The Marshal must be able to handle customer complaints, ensure timely service, and maintain high standards of quality to ensure guest satisfaction.
  • Additional Considerations:
  • The Marshal may be responsible for training and supervising other staff members in crowd control and guest management techniques, ensuring a consistent and efficient approach to guest service.
  • The Marshal should have a thorough understanding of the restobar's menu, drink specials, and events to provide accurate information to guests and answer any questions they may have.
  • In essence, the Marshal is a vital role in ensuring the success of any restobar, especially during busy periods or special events. By effectively managing crowd flow, maintaining order, coordinating with staff, and resolving issues, the Marshal contributes significantly to creating a positive and memorable experience for guests.

Qualifications/Requirements

  • Must have at least 1 yr experience of being a marshal 

Work location

CITY OF MAKATI, NCR, FOURTH DISTRICT

Remarks

  • Just send your resume to : hrofficer@alphainfinityholding.com
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About the company

About Us At Alpha Infinity Holding Corp., we are committed to striving for a better lifestyle that is respected by family, friends, loved ones, and our chosen communities. We are here to make a positive difference despite the imperfections each one of us has. Founded in 2020...

Industry

REAL ESTATE, RENTING AND BUSINESS ACTIVITIES

Employment size

100 - 199 (Medium)

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