● Encourage customers to avail services and products by using a prepared script to reference important parts of what the company offers.
● Go off-script when necessary to build a relationship with customers or answer any questions they have not addressed in the script.
● Advise prospective and current customers by answering questions and addressing concerns about purchased products.
● Update database with new information every time a customer calls, and back up data regularly to protect sensitive customer information.
● Complete forms and record logs to create accurate, detailed files for each customer, providing insight into the target audience and what they want from the company.
● Follow organization standards to maintain quality service and guarantee customers receive exceptional service.
● Boost morale in the office by encouraging other sales representatives and adopting a team mentality on the sales floor.
● Report any necessary changes to equipment or processes that will boost productivity and efficiency and cut back on wasted costs.