DUTIES AND RESPONSIBILITIES:
• Answers incoming calls.
• Know how to use PBX system and other office equipment
• Directs call to the staff or departments through the switchboard or PBX system.
• Places outgoing calls.
• Receives guest messages and deliver the same to the guest.
• Logs all incoming and outgoing calls.
• Provides paging services for guests and employees.
• Knows what action to take when an emergency call is required.
• Assists in reporting telephone equipment or service complaints and problems.
• Following telephone etiquette.
• Must be polite and courteous while answering the phone.
• Keep records of calls placed and received by all departments and recording the call charges.