*Answer incoming calls and direct them to the appropriate department or individual.
*Provide information to callers regarding company services, products, or general inquiries.
*Take messages and relay them to the appropriate person or department.
*Handle customer inquiries and resolve issues, escalating more complex matters to the appropriate personnel.
*Maintain a polite, professional, and courteous demeanor while interacting with callers.
*Operate and maintain the telephone switchboard or phone system.
*Keep records of calls and log relevant information as needed.
*Assist with administrative tasks such as scheduling appointments or managing communications.
*Ensure that all communication systems are functioning properly and report any issues.