Telephone Operator, is responsible for answering and directing incoming calls, providing customer service, and assisting callers with inquiries, while also potentially taking messages and setting up conference calls. They answer incoming calls and route them to the appropriate person or department.
Need strong communication skills, customer service abilities, and the ability to handle a high volume of calls efficiently, along with basic computer skills and the ability to work in a team environment. A clear, pleasant speaking voice and the ability to communicate effectively and professionally over the phone are crucial. The ability to handle a variety of callers with patience and understanding, even in stressful situations. Maintaining a positive and helpful demeanor, even when dealing with difficult callers.