Chief responsibilities of this position include designing and maintaining procedural material (P&P, Job Aids, Decision Trees, etc.) for the business unit.
The source information is gathered from Subject Matter Experts, where the individual appropriate for this role would then use their expertise on wordsmith, formatting, process flow, and information-mapping to create a clearly written, user-friendly tool that both a seasoned employee and a new hire could follow.
The candidate for this position should be able to work independently and within a team environment. Organization and project management skills are integral to success in this role. The individual will be expected to work with our internal business customers to ensure the content continually aligns with the business objectives. The ability to develop and maintain, collaborative relationships with customers and within the team is expected.
Primary Responsibilities
Write and edit internal web-based procedural material.
Review and analyze current material and recommend revisions or changes in scope, format, and content for improvements.
Participate in projects and process improvement initiatives.
Assist with interviewing subject matter experts to become familiar with applications and production methods.
Assist with validating deliverables for accuracy, readability, and usability while adhering to style guide standards.
Manage review, approval and execution processes to ensure achievement of writing objectives in addition to quality and turnaround time standards.
Know audience(s) to be addressed in the writing process (e.g., who they are, where they are, how they prefer to get information, reading level and health literacy requirements).
Monitor feedback on procedural material and address questions or concerns as appropriate; follow up with internal and external stakeholders.
Ensures compliance with applicable timelines and quality standards.
Other duties as assigned.
Qualifications/Requirements
Required:
1+ year Business or Technical Writing experience
3+ years’ working knowledge in each of the following: Microsoft Office Suite including MS Excel, MS PowerPoint, and MS Word
With experience in knowledge management/using a knowledge-based tool
Excellent verbal and written communications, time management and organizational skills
Strong people skills with the ability to work with different levels of the organization
Demonstrate strong analytical skills
Demonstrate flexibility to work and support a “constant change” environment
Developing proficiency level in Lean and process mapping
Willing to work in a hybrid work arrangement
Preferred Qualifications:
Undergraduate degree in Communication, English, or Business Administration
Certification in Technical Writing
Experience with Microsoft Vision
1+ year experience with HTML & CSS