POSITION TITLE: MANDARIN TECHNICAL SUPPORT (1 VACANCY)
*Provide technical support via phone, email, and chat in both Mandarin and English
*Troubleshoot and resolve software, hardware, and network issues
*Guide customers through step-by-step solutions
*Escalate complex problems to higher-level technical teams when needed
*Document customer interactions and solutions in the support system
*Ensure customer satisfaction through clear communication and timely follow-up
*Stay up to date with product updates, system changes, and technical documentation
*Collaborate with internal teams to improve product usability and customer experience