TECHNICAL SUPPORT STAFF

Salary not specified

DIGITAL SERVICES CAMBRIDGE LIMITED ROHQ
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CITY OF MAKATI, NCR, FOURTH DISTRICT
HIGH SCHOOL GRADUATE
Permanent

Job Description

Posted on 30 June 2025

Official Job Title: Technical Support Analyst (Japanese and English Speaking)


The Technical Support Analyst role will be tasked with providing technical support to our external customers (administrators, users and teacher) and Cambridge Sales and CS Teams for one or more business streams. You will be investigating issues to provide successful resolution and liaise with senior technical team members.
You would also be expected to manage a technical investigation in the following ways:
  • Accepting the customer's issue and gathering technical information (email and phone support).
  • Responsible for resolving basic and complex customer issues.
  • Analyze the symptoms of a technical problem to identify the underlying problem.
  • Dealing with any queries and resolving them on a timely basis.

Qualifications/Requirements

What makes you the ideal candidate for this position?
Our ideal candidate is someone with strong English communication skills and a Technical Support background. You are our ideal candidate if you are a team player, computer literate, possess confident email and telephone manners, and have good attention to detail.
  • Possesses a Japanese-Language Proficiency Test certificate at the N4 level or higher.
  • Amenable to work in shifting schedules.
  • Previous experience in a technical support (at least one year experience) or customer service role
  • Effective time management skills.
  • Good decision-making skills
  • Good oral and written communication skills 

Work location

CITY OF MAKATI, NCR, FOURTH DISTRICT

Remarks

Check out the full job details and send application here: https://careers.cambridge.org/jobs/vacancy/technical-support-analyst-nihongo-manila/5932/description/
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About the company

Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of lea...

Industry

EDUCATION

Employment size

200 and over (Large)

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