Position Title: French Technical Support Representative
• Resolve and close, or escalate, technical customer queries like: product questions not answered by Technical Customer Care Agent, new product quality issues, application questions, products working together in series or in a system.
• Develop skills relating to new products, technologies and applications. Participate in the customer care centre’s continuous improvement process: complaint management, knowledge management. Liase between customers, aftersales and marketing regarding product quality returns.
• Receive and manage customer queries via media required by country /region of support.
• Answer incoming “Sales Related” calls and proactively qualify sales opportunities.
• Promote Schneider’s existing and new products and solutions with a unique value proposition, cross selling and up selling with innovative, alternative solutions to replace the competitor’s product.
• Participate in various Technical & Customer Service & Sales Training Courses as required.
• Perform Technical Assistance with all internal and external customers for all of Schneider’s products.
• Conduct initial troubleshooting and support of Products by Schneider.
• Dispatching a Field Service Engineer or its Service Partner for unscheduled on-site services.