About The Role
You will be joining the professional services team. This team is responsible for enabling our partners and customers to use our platform to the fullest. Everyone in the professional team is first a consultant and an expert in using our platform. In addition, every consultant has a focus area on one of the following topics:
- Consultancy
- Presales
- Enablement (Training, certification, documentation, etc.)
- Customer Success
- Support
As an Application Support Specialist, you will be primarily responsible for providing exceptional technical assistance and troubleshooting guidance to our customers, ensuring a seamless experience with our no-code software platform. Some almost exclusively work on topics related to their focus area and some work on multiple focus areas.
You will be helping customers directly at times. In other situations, you will be responsible for ensuring all necessary information in the ticket so our developers can analyze and fix it. You will serve as a filter and a liaison between the customers and the developers. This role requires a strong understanding of software applications, excellent communication skills, and a passion for helping customers succeed.
It is expected that the support tasks will not fill your week. Therefore, you can expect to work on a myriad of other tasks. Some examples would be building and maintaining internal applications, creating demo applications, research applications, creating video’s, writing documentation and much more.