TECHNICAL SUPPORT STAFF

₱61,165.00

CAPGEMINI PHILIPPINES CORP.
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TAGUIG CITY, NCR, FOURTH DISTRICT
COLLEGE GRADUATE
Permanent

Job Description

Posted on 8 April 2025
  1. Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.
  2. Applies understanding and knowledge of information systems products and services to assist users.
  3. Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.
  4. Coordinates referrals to appropriate technical, professional, or service personnel.
  5. Receives and prioritizes issues and forwards using appropriate escalation procedures.
  6. All other duties as assigned.

Qualifications/Requirements

  • 1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.
  • 1 - 2 years’ work experience in customer services support or having equivalent kind of skills experience, soft skills a must.
  • 1 - 2 years’ experience supporting the following hardware and software: Hardware: PC, Macintosh, iPhone, Printers. MS-Outlook, Windows 7, 10 OS, MS-Office 2013 and 2016 (Office 365).      
  • French speaking
  • Must be able to work independently.
  • Strong interpersonal skills.
  • Strong analytical skills.
  • Strong customer service skills.
  • Ability to understand and follow oral and written instructions.
  • Strong English (verbal and written) skills
  • Typing skills essential

Work location

TAGUIG CITY, NCR, FOURTH DISTRICT

Remarks

No additional remarks

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About the company

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more tha...

Industry

TRANSPORT, STORAGE AND COMMUNICATION; FINANCIAL INTERMEDIATION

Employment size

200 and over (Large)

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