TECHNICAL SUPPORT STAFF

Salary not specified

CEBU CITY (CAPITAL), CEBU
COLLEGE GRADUATE
Permanent

Job Description

POSITION TITLE: SOFTWARE SUPPORT ENGINEER

We currently have exciting opportunities for Software Support Engineers to join our expanding team at our offices in Cebu City, Philippines.


Role Description

A Frontline Support Engineer works as a technical resource within our Customer Support organization. They will work closely with our Tier 1 Technical Support Analysts to resolve recurring systemic issues and perform root cause analysis.

This role will work directly with clients and other team members to resolve incidents ranging from troubleshooting SQL Server performance issues, analyzing views & stored procedures, and performing minor project work for our ERP solutions.


Responsibilities

  • Address and resolve incoming application questions and incidents from end users
  • Document all pertinent end user identification information in our CRM database
  • Ability to perform root-cause analysis on recurring system issues
  • Remotely perform application updates, software upgrades, and database backups
  • Record, track, and document the problem-solving process
  • Participate in after-hours on call rotation
  • Test fixes and perform post-resolution follow-ups to ensure adequate resolution of issues
  • Remain current on changes and new features added through regular software updates & releases.
  • Other responsibilities as assigned

Qualifications/Requirements

  • Bachelor’s degree in Information Technology, Computer Science, Computer Engineering or equivalent experience
    • Troubleshooting skills with a high level of self-reliance to resolve complex technical problems
    • Excellent oral and written communication skills with both technical and non-technical audiences
    • Ability to work in a fast-paced team environment
    • Basic networking, user administration, and T-SQL scripting skills required
    • Experience with Microsoft SQL, SAP Crystal Reports, SQL Reporting Services, and the Windows Server product line are an advantage.
    • Current Microsoft certifications in SQL Server and Windows Server product lines an advantage

Work location

CEBU CITY (CAPITAL), CEBU

Remarks

No additional remarks

About the company

DIGITAL WAYS TO A CLEANER WORLD Do you want to work for a company with Irish roots and a global impact? A leader in environmental services, AMCS is a trailblazing software company that guides and supports other businesses on their journey towards sustainability.

Industry

OTHER COMMUNITY, SOCIAL AND PERSONAL SERVICE ACTIVITIES

Employment size

100 - 199 (Medium)

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