TECHNICAL SUPPORT STAFF

₱100,000.00

REST SOLUTION CORP.
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CITY OF MUNTINLUPA, NCR, FOURTH DISTRICT
COLLEGE GRADUATE
Permanent

Job Description

Posted on 27 February 2025
Job Position: IT Support Engineer - French Speaker
Job Description:
  • Provide first level support to end-users through diagnosing or troubleshooting problems and implementing corrective action either remotely through the phone, remote connectivity or collaborating with IT contacts on site
  • Monitor and respond to alerts and execute restoration procedure in a timely manner
  • Timely isolate the problem, identify and follow correct escalation path for issues not resolved at own level
  • Log on ticketing tool all updates and troubleshooting steps done with complete details that can be comprehended by anyone who reviews or needs to continue working on the ticket
  • Take ownership of user concerns; follow up the status of escalated problems on behalf of the customer and communicate progress or update the ticket in a timely manner
  • Actively monitor ticket assignment for timely resolution of issues or completion of customer concerns
  • Proactively raises possible issues that may arise from existing problems or newly implemented change
  • Ensure that satisfactory resolution has been executed before putting tickets on resolved state
  • Demonstrate complete professionalism while handling inquiries or complaints of the customers
  • Properly turn over any pending tasks that need attention during scheduled absence like rest day or vacation leave
  • Participate in project initiatives or efforts as necessary
  • Contributes to unit goals by accomplishing related duties as required.

Qualifications/Requirements

  • Ability to work in a fast-paced environment 
  • Team Player with initiative 
  • French Speaker
  • Experience at least 2 years as IT Support

Work location

CITY OF MUNTINLUPA, NCR, FOURTH DISTRICT

Remarks

Company Email Address: recruitment@rest-solution.com
Company Name: Rest Solution Corp.
Apply now
About the company

The Business of today rely heavily on efficient and round -the-clock IT support. We, the Rest team , aim to be our client’s business partners. We offer our clients with peace of mind by providing 24/7 IT monitoring and support services. Our portfolio of solutions covers operational support 24/7 and...

Industry

OTHER COMMUNITY, SOCIAL AND PERSONAL SERVICE ACTIVITIES

Employment size

10 - 99 (Small)

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