APPLICANTS MUST SUBMIT THEIR APPLICATIONS TO THIS LINK:
https://app.jazz.co/app/v2/job
Who we are:
eFlexervices is a BPO company with a legacy spanning 22 years, we've honed our craft in providing exceptional quality and building unshakable trust. At eFlex, we're not just a BPO company – we're your partners in success. Our approach is all about finding the perfect match between talent and the organizations we support. We're not just investing in our work; we're investing in people, optimizing performance, and maximizing efficiency. We are all about exceptional quality and unwavering trust.
What we are looking for:
Are you ready to take your expertise to the next level? At eFlexervices, we're not just hiring for a Technical Support Engineer– we're empowering your talent to deliver quality and performance. Join us in shaping the success and making an impact that truly matters.
We are seeking a dynamic Technical Support Engineer to join our growing Technical Support team. As a Technical Support Engineer, you will help our growing user base leverage our API, webhooks, and other custom integrations to get the most out of their purchase. You will utilize your problem-solving and technical troubleshooting skills daily to help address client-reported bugs for the entire product line. When you are not wowing customers with your thoughtfulness and technical aptitude, you will be collaborating closely with fellow team members to drive your department forward through savvy documentation and additional projects designed to meet company objectives.
What you’ll be doing:
- Assist customers with our application program interface (API), webhooks, and managed applications.
- Respond to client emails regarding bugs and/or broken product features across the Affinity product line.
- Resolve client-reported bugs and/or broken features in collaboration with Engineering and Product teams.
- Partner closely with our Solutions Engineering team to understand, troubleshoot, and support client custom integrations.
- Advise a range of interested parties from developers to CTOs, adapting your approach depending on the audience and their technical aptitude.
- Collaborate with internal teams to improve process & documentation.
- Tackle other projects as assigned. Ideally, you love stretching out of your comfort zone to take on new challenges.