TECHNICAL SUPPORT STAFF

₱15,000.00

INDRA PHILIPPINES, INC.
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BACOLOD CITY (CAPITAL), NEGROS OCCIDENTAL
COLLEGE GRADUATE
Project-based

Job Description

Posted on 20 December 2024
  • 'Provide 2nd level technical support for incidents and service requests
  • Responsible for the deployment, installation, replacement and configuration of desktop, laptops and printers
  • Provide on-site technical assistance on the delivery, configuration, set up, maintenance, break/fix and troubleshooting of computer systems, hardware, and software on a timely manner
  • Provides timely update on all ongoing support issues
  • Assists in providing basic training to end-user in the proper operation of desktop, laptop, printers and LAN connection
  • Evaluates and recommends product upgrade or replacement if necessary
  • Work with IT service desk, application support teams, and other technical teams for on-time resolution of incidents and completion of service requests
  • Investigate security incidents and assist with protecting hardware, software and information resources from unauthorized access, tampering and physical damage, including other security tools, anti-virus products and patch management
  • Assist with the ongoing set up, operation, maintenance, backup and recovery of servers, storage systems, enterprise applications, databases, network and communication systems
  • Upgrading the entire system to enable compatible software on all computers.
  • Manage and coordinate escalated issues with technology vendors as necessary

Qualifications/Requirements

  • Bachelor's degree in any IT related role
  • Open for fresh graduates

Work location

BACOLOD CITY (CAPITAL), NEGROS OCCIDENTAL

Remarks

Send updated resume to: rodiaz@eservicios.indracompany.com
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About the company

Indra Philippines, Inc. is one of the leading IT services providers in the Philippines and in Southeast Asia. Indra has been operating in the Philippines since 1995, providing a wide range of services across highly dynamic markets such as Energy and Industry, Telecommunications, Financial Servic...

Industry

EXTRA-TERRITORIAL ORGANIZATIONS AND BODIES

Employment size

200 and over (Large)

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