TECHNICAL SUPPORT STAFF

Salary not specified

INFOWORX CORPORATION
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ANGELES CITY, PAMPANGA
VOCATIONAL GRADUATE
Project-based

Job Description

Posted on 5 August 2024
Job details:
IT Technical Support Engineer is responsible in providing support for the company client nationwide.

Duties and Responsibilities:
  • To provide on-site support.
  • To assist clients in solving complex technical issues.
  • To respond to all client queries. may require working after hours as well as a presence on-site as required.
  • To document all relevant departmental and field activities and resolve the complexities.
  • To perform basic network troubleshooting and maintenance.
  • To ensure that client machines operate consistently and efficiently, keeping the machines up and running, consistent up-time of routers, servers, networks, PCs, POS, printer and other office devices.
  • To perform printer, POS, laptop and desktop troubleshooting and debugging.
  • To communicate with customers in initial deployment troubleshooting, as well as in initial debugging of new hardware and software.
  • To offer guidance and training to the client personnel.
  • To educate client about the product operation and maintenance procedures.
  • To analyze issues and prepare service report in a timely manner.

Qualifications/Requirements

Qualifications:
  • Graduate of any IT related course
  • with at least 6 months related experience in Field Technical Works
  • Average user of MS Office software

Work location

ANGELES CITY, PAMPANGA

Remarks

No additional remarks

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About the company

TeamWorX is an IT Group of Companies headquartered in E. Rodriguez, Quezon City. The mother company of PCWORX, InfoWorX, ActionLabs, Clari-Trade, and Zenith Avenue Era, all of which have been in the IT servicing industry for 27 years. TeamWorX provides smart IT solutions that cater to a range of per...

Industry

WHOLESALE AND RETAIL TRADE

Employment size

10 - 99 (Small)

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