TECHNICAL ASSISTANT

Salary not specified

BAGUIO CITY, BENGUET
COLLEGE GRADUATE
Permanent

Job Description

• Handles first line incidents, including triage and troubleshooting, resolution where possible and assignment or escalation of tickets to 2nd/3rd line support teams.
• Supports Service Request Management and Service Restoration Management Level 1
• Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills.
• Receive and respond to user inquiries and requests via phone, chat, portal and email.
• Ensure fast and accurate turnaround of work.
• Solve problems using agreed upon procedures.
• Develop a comprehensive understanding and mastery of all Service Desk tools .
• Remain updated on products, policy, procedure and other important operational issues.
• Perform other duties as assigned
• Provide support in Swedish and/or English
• Assist in Sweden translation

Qualifications/Requirements

Knowledge and skills:
• Good written and verbal communication skills in the Swedish language
• Good computer and IT technical skills
• Solid analytical and problem solving skills
• Good process mapping ability
• Proactive, service-minded, and able to multi-task
• Good interpersonal skills
• Background in IT or Finance or HR

Experience:
• Previous Service Desk experience

Others:
• Willing to work in shifts
• Able to work well in a high pressure environment
• Flexible and able to adapt to changes quickly and think conceptually

Skills:
• Swedish
• Communication (Oral/Written)
• Detail-oriented

Work location

BAGUIO CITY, BENGUET

Remarks

No additional remarks

About the company

Founded in 1976, CGI is a global IT and business process services provider delivering high-quality business consulting, systems integration and outsourcing services. With 78,000 professionals serving clients from hundreds of locations worldwide, CGI has an industry-leading track record of...

Industry

WHOLESALE AND RETAIL TRADE

Employment size

10 - 99 (Small)

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