TECHNICAL ASSISTANT

Salary not specified

CGI PHILIPPINES INC.
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BAGUIO CITY, BENGUET
COLLEGE GRADUATE
Permanent

Job Description

Posted on 18 August 2022
The main responsibility of the Service Desk Analyst involves taking in Level 1 Calls and providing Level 1 Technical Support to user inquiries received either via call or email. The resource assigned is also expected to adhere to Quality Criteria in performing the tasks, including making sure that the tickets are updated with complete logs and activities. Service Desk Analyst will be supporting multiple Retail accounts.
This role reports to the office a few days in a week and will be based in CGI Philippine Global Delivery Center (Taguig City, Philippines).

Your future duties and responsibilities:
• Handles first line incidents, including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties
• Supports Service Request Management and Service Restoration Management Level

Qualifications/Requirements

• Proficient in written and verbal communication in English and German language
• Keen attention to detail
• Proficient computer and technical skills
• Solid analytical and problem solving skills
• Good process mapping ability
• Proactive, service minded and able to multi-task
• Good interpersonal skills (empathy, verbal dexterity, etc.)
• Bachelor Degree in any field
• Must be flexible with working schedule

Behavior
• Customer Orientation
• Customer Responsiveness
• High Impact Communication

Work location

BAGUIO CITY, BENGUET

Remarks

No additional remarks

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About the company

Founded in 1976, CGI is a global IT and business process services provider delivering high-quality business consulting, systems integration and outsourcing services. With 78,000 professionals serving clients from hundreds of locations worldwide, CGI has an industry-leading track record of...

Industry

WHOLESALE AND RETAIL TRADE

Employment size

10 - 99 (Small)

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