TECHNICAL AND COMMERCIAL SALES REPRESENTATIVE

Salary not specified

CEBU CITY (CAPITAL), CEBU
Educ level not specified
Permanent

Job Description

Job Title: SW/App/Cloud Tech Support Associate

The position will require candidates to take calls using any of the 6 languages to 
support our clients with their IT-related incidents and requests. Some of the roles and 
responsibilities for the role include Perform initial triage for IT issues raised by customers, Log, 
track, and update incidents, attempt first time fix resolution for known issues, identify target 
resolver group and route tickets, do remote troubleshooting, Install/uninstall applications for 
incidents raised by customers.

Qualifications/Requirements

Graduate of any 4yr course, preferably IT or Engineering related. Strong working 
knowledge of the Service Desk Function. Good knowledge level on multiple IT technologies. 
Excellent communications skills both written and verbal. Willing and able to work effectively in a 
diverse and multi-cultural environment. Willing and able to work on a shifting schedule.

Work location

CEBU CITY (CAPITAL), CEBU

Remarks

** This is for AEP Compliance **
About the company

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song—all powered b...

Industry

OTHER COMMUNITY, SOCIAL AND PERSONAL SERVICE ACTIVITIES

Employment size

200 and over (Large)

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