Job Title: SW/App/Cloud Tech Support Associate
The position will require candidates to take calls using any of the 6 languages to
support our clients with their IT-related incidents and requests. Some of the roles and
responsibilities for the role include Perform initial triage for IT issues raised by customers, Log,
track, and update incidents, attempt first time fix resolution for known issues, identify target
resolver group and route tickets, do remote troubleshooting, Install/uninstall applications for
incidents raised by customers.