• To respond to the assigned distributors’ requests through a variety of communication media.
• To manage each customer case from initial contact through satisfactory resolution, coordinating with a variety of other functions, including shipping, credit, technical service, factory service, and product management, to resolve customer issues and improve processes.
• To identify and report root cause case issues, gather distributors' needs, preferences, and struggles, and work collaboratively to share feedback and develop solutions for continuous improvement.
• To coordinate with the Fulfillment Management Specialist to provide accurate lead times and update customers and sales managers until the order is fulfilled.
• To partner with assigned field sales managers to grow sales and aid productivity.
• To proactively engage with customers to establish and maintain relationships and drive sales; provide information regularly through outbound emails and calls.
• To identify and develop sales opportunities by qualifying leads through various sources, including inbound inquiries, digital and marketing campaigns, conferences, references, tradeshows, new products, etc.