- Actively seek to resolve any concerns while adhering to the company policy and standards of behavior
- Ensure company goals and objectives are being met by each employee and provide constructive feedback
- Address customer concerns in reference to products, services rendered or employee interactions
- Establish tasks for employees to ensure a clean workplace, this includes stocking supplies and maintaining clean restrooms and public spaces
- Ensure proper approval for customer discounts, returns and exchanges while providing customer satisfaction and positive interaction with the company
- Train new employees on company standards and procedures, from how to handle a negative customer experience to how to properly interact with clients
- Oversee and maintain inventory and order office, cleaning and other supplies as needed