JOB SUMMARY
The Store Supervisor plays a critical role in managing the day-to-day operations of an e-commerce store, ensuring that inventory is efficiently managed, orders are fulfilled accurately, and customer service standards are consistently met. This role involves strategic oversight, team leadership, and process optimization to drive store performance and profitability in a dynamic and competitive e-commerce environment.
JOB RESPONSIBILITIES
Store Operations:
- Operational Excellence: Oversee and ensure smooth daily operations, including inventory management, product merchandising, and adherence to company policies and standards. Implement best practices for operational efficiency.
- Process Optimization: Continuously assess and improve operational processes to enhance productivity, reduce costs, and increase customer satisfaction.
Team Supervision:
- Leadership & Development: Lead, train, and mentor a diverse team of store staff, including sales associates, pickers, and packers. Develop and execute training programs to enhance team performance and skills.
- Performance Management: Set clear performance goals and provide regular feedback and coaching to staff, ensuring alignment with organizational objectives and service standards.
Sales Strategies:
- Revenue Growth: Design and implement effective sales strategies to achieve revenue targets and drive store profitability. Analyze market trends and competitive landscape to identify growth opportunities.
- Sales Analysis: Utilize sales data and customer insights to make informed decisions, adjust strategies, and optimize store performance.
Inventory Management:
- Stock Optimization: Monitor and manage inventory levels to ensure optimal stock availability and minimize stockouts or overstock situations. Implement inventory control measures to prevent loss and maintain inventory accuracy.
- Supplier Coordination: Collaborate with suppliers and logistics teams to ensure timely replenishment and efficient supply chain operations.
Customer Experience:
- Service Excellence: Uphold high standards of customer service, ensuring a positive and seamless shopping experience. Address and resolve customer issues swiftly and effectively.
- Customer Insights: Gather and analyze customer feedback to drive improvements in service delivery and operational practices.
Reporting and Compliance:
- Performance Reporting: Prepare and present regular reports on store performance, including sales metrics, inventory levels, and customer feedback, to the Area Manager.
- Compliance: Ensure compliance with legal, regulatory, and company policies, including health and safety regulations, data protection, and operational standards.