FPS mission and roles
Our highest goal is to delight and really engage our consumers. This can only be done by passionate and involved people who are able to make a true connection with the consumers.
Your role as a FPS is to effectively sell LG Electronics appliances. In the daily sales work you will need the following skills:
• Willingness and ability to understand the consumer needs
• Ability to build solutions to satisfy consumer needs
• Excellent consumer service skills
• Demonstration & story-telling skills
• Good communication skills
• Ability to identify, absorb and adapt detailed knowledge on LG Electronics solutions and industry developments.
• As a FPS you are the ultimate guide to the LG Electronics brand, and naturally contribute to consumer delight, by exceeding expectations. You work effectively in a team to achieve individual and common goals.
Role Description
• Drive shopper experience and sales to approaching consumers in selected outlets.
• Responsible for sales performance within respective outlets by working closely with Regional Supervisor (RS).
• Build relationship and provide service to defined outlet.
• Perform customer relationship role in the respective (s) store(s)
Activities
• Approach consumers to perform demo and deliver experiences focused on LG Electronics brand and hardware differentiation.
• Review store stock out and engage RS to fix gaps
• Review store Sell-Through / Sell-Out and raise opportunities, discuss issues and agree on corrective actions.
• Follow-up actions from previous days and escalate issues to RS
• Complement training to store staff
• Ensure VM execution according to the guidance
• Monitor Care issues and ensure timely response
• Collect information as per report definition (key models stock availability, pricing, competitor activities, sell out).