BE PART OF WATSONS:
Investors in People (IIP) accredited company
Asia's number 1 pharmacy retail brand
Best Companies to work for by HR Asia
ROLE PURPOSE:
Our Store Manager is responsible for planning, leading, and managing all day-to-day activities of the store both health & beauty. She/He orchestrate and engage the store team to achieve highest level of customer service standards both in-store execution & all digital enabled services to deliver sustainable sales and profitable targets. She/He is also responsible for the consistent compliance to Retail Operating Standards (ROS) and government regulations.
This role focuses on:
• Driving, monitoring and reviewing sales performance and recommending action plans to deliver sales budget and store profitability
• Performing necessary functions for all digitally enabled services
• Ensuring consistency in execution of Brand of Service Standards when dealing with customers (internal or external)
• Managing ROS compliance (till and inventory management) to work on shrinkage below tolerance level
• Monitoring of store’s controllable expenses and recommends cost efficiency measures to increase productivity & profitability
• Adhering to health protocols and implementing crisis management plans to mitigate risks to provide employees and customers safe and clean store environment
• Building network as liaison to Branch and Mall partners for better communication and coordination needed to support the business.
• Sustaining team engagement and performance thru coaching, counseling, motivating and disciplining employees