• Be a phenomenal Partner with Client’s Business & IT organization, and other Internal partners
• Ensure all customer concerns/issues are proactively identified, addressed and closed with documentation
• Regular reviews for Client and Corporate initiatives / projects / IT implementations across towers including applications, products etc.
• Drive IT metrics on Governance, Uptime SLAs, Entitlements, Commitments, Financial Budgeting etc.
• Build and Lead diverse IT Teams, and be an excellent People Manager.
• Ensure Zero Major Incidents due to hygiene issues for Client Implementations.
• Report out performance metrics, dashboards, monthly updates and issue progress to Internal and Client, Business and IT leaders.
• To enable the conduct of Infosec compliance audits across all account/s
• Ensure 100% SOW compliance for all accounts
• Ensure all SLA metrics are met as per agreed SLA norms
• Actively participate in closure / Risk mitigation for Technology Audit Findings
• Ensure effective Business Continuity Planning & Delivery
• Proactive communication on all the ongoing efforts as well as Risk & Mitigation plans required.
• Partner with internal Audit teams to help improve processes, systems and teams to deliver an outstanding customer experience by conducting investigate analysis, identifying issues & fix it with a balanced solution
• Responsible for Documentation of all implemented technology processes, controls, SOPs
• Formulate and Lead Annual IT Costs working with business teams, to build budget outlays and ensuring consistency to it.