MANDARIN SERVICE DIRECTOR
- Lead, manage, and inspire the service team to deliver outstanding experiences for Mandarin-speaking customers.
- Develop and implement service protocols and training programs with a focus on Mandarin language and cultural awareness.
- Handle customer feedback and resolve issues promptly to maintain satisfaction and loyalty.
- Collaborate with marketing and operations to align service offerings with cultural expectations and preferences.
- Monitor service quality through customer surveys, feedback, and performance metrics.
- Ensure compliance with company standards, health, safety, and service regulations.