• Provide technical support and consultation to customers regarding feed performance, animal nutrition, and on-farm feed practices.
• Collaborate with the sales team to understand client needs and deliver customized technical solutions.
• Conduct on-site farm visits to assess feed usage, product effectiveness, and provide practical recommendations.
• Train customers on feed handling, storage, and feeding programs to ensure optimal results.
• Coordinate with internal teams (production, quality control, nutritionists) to resolve customer concerns and ensure product quality.
• Gather market feedback and report product performance, customer satisfaction, and competitor activity.
• Support product launches and promotional campaigns with technical presentations and training sessions.
• Maintain a service log of customer visits, findings, and recommendations.
• Ensure timely resolution of technical complaints and implement preventive measures.
• Participate in customer education programs, seminars, and events to build strong relationships and brand trust.