Minimum qualifications
• Graduate from reputed University.
• Prior Experience in banking domain / industry
• Ability to engage senior client management on offerings, emerging issues in focus sectors, lead project scope discussions and provide insightful recommendations
• Experience demonstrating Digital and Analytics to drive the service line
• Process transformation experience
• Experience of leading a span of min of 500+
Preferred qualifications / Skills
• Outstanding negotiation, interpersonal, verbal and written communication skills.
• Measurable experience in leading and growing profitable voice contact center operations and BPO services.
• Subject matter authority contact center operations in various industries, such as banking, insurance, healthcare, technology, retail etc.
• Demonstrate working knowledge of lean six sigma framework to drive continuous performance improvement.
• Analytical problem-solving skills with an outstanding attention to detail.