• 10 to 12 Years work experience
• Experience in Metrics , Auditing, Service Management , Risk Management, Project Management
• Have Experience in ITIL , ISO 9001, ISO 27001, Agile , DevOps and BPS
• Hands on experience in Implementation of Lean & Six Sigma across projects
• Hands on Delivery experience with strong exposure to Project, Agile and Service Management background mainly on Business process outsourcing.
• Hands on Experience in Implementation of CMMi Dev and CMMi SVC across all engagements and in distributed environment
• Predictive Analysis and High Maturity Practices Implementation across Development (waterfall and Agile) and Service Engagements
• Preparing delivery teams for External certification and appraisals
• Analysis of customer feedback data to arrive at improvement opportunities
• Works with Managers on Risk management activities including supporting and leading Failure Mode and Effect Analysis (FMEA) / Risk Management activities
• Interaction with senior management in Management Review / Business Unit meetings
• Effectively Collaborating with Delivery teams in resolving the delivery issues / process gaps
• Effectively carrying out Gate Reviews, Deep Dive Reviews, Weekly Status Reviews, Engagement Execution Startup Reviews
• Lead escalations and ensure remediation is prioritized and performed proactively
• Perform quality reviews of the deliverables
• Ensuring 100% process compliance checks across all engagements including engagements
• Proactively identify and publish early warnings
• Proactively Identifying and leading continuous improvement (Kaizen, Lean)